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Customer Service Representative Midas Lake Forest

Customer Service Representative

Customer Service (Full Time) • Midas Lake Forest
CUSTOMER SERVICE REPRESENTATIVE 

  

  • GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO 

 

  • ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER 

(IF RETURNING CUSTOMER VERIFY INFO) 

  • GET VEHICLE INFORMATION YEAR, MAKE AND MODEL 

 

  •  GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS 

     (TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING) 

 

  •  ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING  

 

  • OFFER CUSTOMER WATER/ COFFEE 

 

  •  ASK SERVICE ADVISORS FOR APROX WAIT TIME 

                           (DON'T JUST GUESS) 

  •     ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME 

 

  •    WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER. 

 

  •  DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD 

  

  • KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES 

  

 

 

 

  • WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON  

  

  • IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR 




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