Benefits:

Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Wellness resources

We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

Effectively "Sell" Midas' services & products to customers
Manage large amounts of inbound and outbound calls in a timely manner
Managing customer interactions on social media platforms
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up-sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Compensation: $16.00 - $22.00 per hour

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.

(if you already have a resume on Indeed)