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Fleet Dispatcher Midas Tire & Auto - Canton

Fleet Dispatcher

Full Time • Midas Tire & Auto - Canton
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
A day-in-the-life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

In this role, you will also have the opportunity to:

  • Monitor dispatched calls and take action to resolve and correct service or other potential problems
  • Handle driver / customer escalations in accordance with established procedures
  • Provide explanations to customers and reports / document service issues
  • Close service requests using company electronic dispatching system
  • Accept payment from members / customers, when necessary
  • Reconcile and resolve rudimentary payment issues and maintain related records and files
  • Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
  • Ensure proper maintenance of tow trucks, service vehicles and equipment
  • Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
  • Excellent written and verbal communication
  • Call center environment experience, Past experience dispatching calls
  • Positive Attitude and willingness to succeed
  • Work in a fast-paced environment
  • MUST be a Team-player
  • Excellent Problem-solving skills
  • Willingness and ability to work irregular hours, weekends and/or holidays.
  • Customer service experience
  • Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
  • Hourly Wage + Bonus
  • Career Advancement
  • Health Insurance; Dental/Vision
  • 2 Weeks paid vacation Vacation
  • Holiday Pay
  • Expense Reimbursement
 
Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

  • Top-industry Pay: Our Average Lead Technician earning $71,051 to $151,212+/per year - Average Store Manager earnings $88,621 to $121,031 **Based on skill/experience
  • Group health insurance (BCBS)
  • 401(k) Company Program
  • Paid Vacation (1-2 Weeks)
  • Paid holidays - 8+ per year
  • High-Volume Store Opportunity
  • Clean and modern environment
  • Great company culture & Team outings
  • Signing Bonuses
Paid Time-Off
Sales Bonuses
Employee Discounts
Growth Potential