Service Advisor

Midas. is one of the leading companies in our field in the area. We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Midas. is a great place to grow your career. You'll be glad you applied to Midas.

Responsibilities for Service Advisor

•  Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose car issues with skilled technicians, based on customer description and vehicle condition
•  Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standards
•  Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Qualifications for Service Advisor

• Working knowledge and experience of automotive products, repairs and parts
• Secondary education in the automotive field or equivalent work experience 
• Strong communication skills and the ability to translate customer needs to workable technician orders
•  Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
•  Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payment
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
• Pay is very competitive ranging from 55k-70k