Automotive Service Advisor
Customer Service (Full Time) • Dublin
Benefits:
- 401(k)
- Bonus based on performance
- Paid time off
- Employee discounts
- Training & development
- Free uniforms
- Health insurance
- Profit sharing
We run one of the area's busiest service centers, and we're looking for a Service Advisor who wants to earn what they're worth. This is a performance-driven role where top advisors regularly earn $70,000–$100,000+ annually—your income is a direct reflection of your hustle, your people skills, and your ability to build trust with customers who come back again and again.
If you know how to have a real conversation with a customer, listen to what they need, and guide them confidently through a repair recommendation—without being pushy—you'll thrive here.
What you'll do:
As the primary point of contact for every customer, you’ll own the service experience from first handshake to final delivery. Your day-to-day includes:
What you'll do:
As the primary point of contact for every customer, you’ll own the service experience from first handshake to final delivery. Your day-to-day includes:
▪ Greet customers, listen carefully to their concerns, and perform thorough vehicle walk-arounds
▪ Write accurate, detailed repair orders and communicate clearly with technicians throughout the process
▪ Present service recommendations in a way that educates customers and builds confidence—not pressure
▪ Provide timely updates, manage expectations, and handle any concerns before they become complaints
▪ Maximize shop productivity by coordinating workflow between the service lane and the bays
▪ Follow up after vehicle delivery to ensure satisfaction and drive repeat visits
▪ Consistently meet or exceed individual sales and CSI goals
What we are looking for:
▪ A natural ability to connect with people and make them feel heard and taken care of
▪ Proven sales or customer-facing experience in any industry (automotive experience a plus, not required)
▪ Strong verbal communication skills—you can explain a complicated repair simply and confidently
▪ The ability to stay calm, organized, and focused when the drive is full and the phones are ringing
▪ A competitive, self-motivated mindset with a genuine desire to grow your income
▪ Professional appearance and demeanor at all times
▪ Basic automotive knowledge, or the eagerness and aptitude to learn quickly on the job
▪ Write accurate, detailed repair orders and communicate clearly with technicians throughout the process
▪ Present service recommendations in a way that educates customers and builds confidence—not pressure
▪ Provide timely updates, manage expectations, and handle any concerns before they become complaints
▪ Maximize shop productivity by coordinating workflow between the service lane and the bays
▪ Follow up after vehicle delivery to ensure satisfaction and drive repeat visits
▪ Consistently meet or exceed individual sales and CSI goals
What we are looking for:
▪ A natural ability to connect with people and make them feel heard and taken care of
▪ Proven sales or customer-facing experience in any industry (automotive experience a plus, not required)
▪ Strong verbal communication skills—you can explain a complicated repair simply and confidently
▪ The ability to stay calm, organized, and focused when the drive is full and the phones are ringing
▪ A competitive, self-motivated mindset with a genuine desire to grow your income
▪ Professional appearance and demeanor at all times
▪ Basic automotive knowledge, or the eagerness and aptitude to learn quickly on the job
Compensation: $28.00 - $40.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.