Automotive Service Writer
Customer Service (Full Time) • Dublin
At Midas we are one of the most respected brands in the automotive aftermarket. Our Dublin location is a well established shop with a reputation for providing quality service and customer satisfaction. We are looking for a motivated and detail-oriented service writer to join our team. If you're passionate about the automotive industry and enjoy working in a fast-paced environment, we'd love to hear from you.
As a service Writer you will be the face of our auto repair shop, responsible for communicating between customers and our technicians. Your role will be to ensure an excellent customer experience by accurately assessing vehicle issues, providing estimates and keeping customers informed throughout the repair process.
Key Responsibilities:
As a service Writer you will be the face of our auto repair shop, responsible for communicating between customers and our technicians. Your role will be to ensure an excellent customer experience by accurately assessing vehicle issues, providing estimates and keeping customers informed throughout the repair process.
Key Responsibilities:
- Greet customers and gather detailed information about their vehicle concerns.
- Document customer requests and vehicle issues ensuring accurate work orders
- Provide cost estimates and explain the repair process to the customers
- Communicate with technicians to relay customer concerns and ensure timely repairs
- Monitor repair process and update customers on their vehicle's status.
- Handle customer inquiries
- Maintain organized records of work orders
- Recommend additional services based on manufactures scheduled maintenance
- Ensure a high level of customer satisfaction
Qualifications
- Previous experience as a service writer, service advisor, or similar role in an auto repair shop or dealership setting
- strong knowledge of automotive systems and repairs (ASE certification is a plus)
- Excellent customer service and communication skills
- Ability to multi-task and work efficiently in a fast paced environment
- Proficiency in computer systems and repair shop management software
- Valid drivers license
What we offer:
* A Happy Drama Free Collaborative Environment
* Competitive pay experienced based on experience
* Paid holidays
* Employee Purchase Discounts
Compensation: $22.00 - $34.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
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