Service advisor Midas Lake Forest

Service advisor

Customer Service (Full Time) • Midas Lake Forest
Midas. is one of the leading companies in our field in the area. We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Midas. is a great place to grow your career. You'll be glad you applied to Midas.
Responsibilities for Service Advisor
  •  Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues with skilled technicians, based on customer description and vehicle condition
  •  Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  •  Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases
Qualifications for Service Advisor
  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience 
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  •  Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  •  Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
  • Pay is very competitive ranging from 55k-70k




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