Service Advisor

**💰 Big Bonus Alert at Midas Victorville! 🎉**
Snag a $5,000 sign-on bonus after 6 months of stellar service.

**Got a Star Referral? 🌟**
Refer a match, and pocket $1,000 when they hit their 6-month mark!

*Terms apply. Commitment matters.*

Let’s drive success together! 🚗💨

**Service Advisor - Automotive**

**Overview:**
Are you passionate about cars and providing top-tier customer service? We’re in search of a Service Advisor to be the bridge between our valued customers and our talented technical team. As the first point of contact for our customers, you'll play a pivotal role in ensuring their needs are understood and met, while maintaining the reputation and standards of excellence at Midas Victorville.

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**Key Responsibilities:**

1. **Customer Interaction**:
    - Greet customers promptly in a courteous and professional manner.
    - Listen to customers’ descriptions of vehicle issues, asking clarifying questions as necessary.
    - Initiate repair orders (RO) with a clear, detailed description of the customer’s concern.

2. **Service Recommendation**:
    - Interface with the technicians, understanding the issues diagnosed.
    - Advise customers on necessary/suggested services and explain the value and benefits of each.
    - Provide accurate estimates for work, including parts and labor costs.

3. **Salesmanship**:
    - Promote and sell services, products, and features available to customers.
    - Address customer objections with persuasive rebuttals and turn inquiries into appointments or sales.

4. **Appointment Management**:
    - Schedule service appointments and make follow-up calls to ensure customer satisfaction.
    - Inform customers of the progress of their vehicle and notify them promptly upon completion.

5. **Documentation and Compliance**:
    - Ensure service documentation is completed accurately for each vehicle, adhering to company and regulatory standards.
    - Handle customer payments and ensure all transactions are processed accurately and securely.

6. **Continuous Learning**:
    - Stay updated with the latest training, service offerings, and industry developments.
    - Attend workshops and training sessions as required.

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**Qualifications:**

- Proven experience as a Service Advisor or similar role, preferably in the automotive industry.
- Exceptional communication and sales skills.
- A keen eye for detail and a commitment to accuracy.
- Strong organizational and multitasking abilities.
- A deep understanding of automotive services and products.
- Ability to handle high-pressure situations with grace and professionalism.
- Knowledge of automotive software or CRM systems is a plus.

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**What We Offer:**
At Midas Victorville, you’ll be part of a collaborative team that values your insights and dedication. We offer a competitive compensation package, ongoing training opportunities, and a fast-paced, dynamic work environment.

Elevate your career as you ensure every customer drives away satisfied. Join us and drive the future of automotive service!