Automotive Service Center Customer Service Associate
Customer Service (Full Time) • Daly City
Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
Like cars.. Enjoy helping people.. We are a great place to launch and grow a career in automotive service. We are looking for motivated and friendly individual to join our team as a Customer Service Associate. This person will be the first point of contact for our customers helping to provide exceptional service in person, online and over the telephone. You will gain exposure to all of the components that go into successful shop operations.
The role requires excellent communication skills, attention to detail and the ability to handle multiple tasks efficiently. You will play a key role in ensuring a high level of customer satisfaction while helping to ensure the operations are humming along smoothly.
Key Responsibilities:
Customer Interaction: Greet customers warmly as they arrive, assist with inquiries and ensure a positive experience from start to finish.
Appointment Scheduling: Manage incoming calls and coordinate with the service team to ensure timely service.
Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and help any questions they may have
Administrative Duties: Assist with general administrative tasks such as inventory, data entry and maintaining a clean and organized workspace.
Qualifications:
The role requires excellent communication skills, attention to detail and the ability to handle multiple tasks efficiently. You will play a key role in ensuring a high level of customer satisfaction while helping to ensure the operations are humming along smoothly.
Key Responsibilities:
Customer Interaction: Greet customers warmly as they arrive, assist with inquiries and ensure a positive experience from start to finish.
Appointment Scheduling: Manage incoming calls and coordinate with the service team to ensure timely service.
Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and help any questions they may have
Administrative Duties: Assist with general administrative tasks such as inventory, data entry and maintaining a clean and organized workspace.
Qualifications:
- Proficiency with computers and technology
- Strong communication and interpersonal skills
- Previous customer service experience
- Ability to handle multiple tasks in a fast paced environment
- Basic knowledge of automotive services is preferred but not required; training will be provided.
Compensation: $20.00 - $23.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
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