Service Specialist: The Dealership Alternative You Can Trust
Customer Service (Full Time) • Midas Lake Forest
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
What We Offer
At Midas, we deliver dealership-quality expertise in a supportive environment that promotes growth, teamwork, and excellence. We’re dedicated to helping our employees thrive and rewarding their hard work. As a Service Advisor, you’ll enjoy:
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Competitive Pay with performance-based commissions and bonuses
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Annual Year-End Bonus recognizing your contributions
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Consistent Schedule: 5-day workweek (Mon–Sat, 8 AM–5 PM) with Sundays off
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Paid Time Off: 5 holidays and 5 vacation days annually
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Birthday Off (Upon Request)
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Overtime Opportunities for those seeking extra earnings
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State-of-the-Art Shop: Clean, organized, and equipped with modern diagnostic tools
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Adaptive Learning Program: 3–5-minute daily training with reward opportunities
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ASE Certification Incentives: $1.50 raise per ASE certification, including C1, with fees paid by Midas
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Employee Discounts on services and personal vehicle work
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High-Volume Location: Busy, high-rated shop with a strong customer base
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AAA-Approved Facility offering dealership-level service with a personal touch
About the Role
As a Service Advisor, you are the face of Midas. You’ll guide customers through the service process, ensuring each visit is smooth, professional, and positive. Working closely with technicians, you’ll coordinate repairs and communicate clearly to deliver top-quality automotive care.
Key Responsibilities
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Customer Engagement: Greet customers warmly and professionally
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Needs Assessment: Listen to concerns, inspect vehicles, and recommend services
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Service Estimates: Prepare detailed, easy-to-understand repair estimates
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Collaboration: Communicate effectively with technicians for accurate, timely repairs
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Customer Updates: Provide clear updates on vehicle status and timelines
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Documentation: Maintain accurate service and customer records
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Front Office Management: Keep the reception area clean, organized, and inviting
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Customer Service Excellence: Ensure every customer leaves satisfied and confident in our work
What We’re Looking For
We seek a motivated Service Advisor with strong people skills, attention to detail, and a passion for customer service. Automotive experience is helpful, but we’re willing to train the right candidate.
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Experience: Prior Service Advisor or customer service experience preferred
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Communication: Strong verbal and written skills to explain services clearly
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Organization: Ability to multitask and manage time in a fast-paced shop
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Automotive Knowledge: Basic understanding preferred, but training provided
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Software Skills: Familiarity with scheduling or POS systems is a plus
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Positive Attitude: Professional, customer-first mindset
Why Midas?
We pride ourselves on delivering exceptional automotive service while fostering an environment of growth and teamwork. Whether you’re an experienced advisor or new to the field, you’ll find opportunities to build your skills, earn more, and advance your career. Our people are the foundation of our success—and we reward excellence every step of the way.
Join Our Team
If you’re passionate about providing great service, working with a dedicated team, and being part of a trusted brand, apply today to become a Service Advisor at Midas. Help us redefine what it means to deliver dealership-quality service with a personal touch.
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Compensation: $70,000.00 - $100,000.00 per year
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
(if you already have a resume on Indeed)