Automotive Customer Service Representative
Customer Service (Full Time) • Midas Grafton 2383
About Us: Midas is dedicated to providing exceptional service and support to our customers. We pride ourselves on our commitment to quality and our ability to meet the needs of our diverse clientele. Join our team and be part of an innovative company that values collaboration and growth.
Job Description: We are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product selection, order placement, and account management.
- Resolve customer complaints and issues effectively, ensuring a positive experience.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Stay up-to-date on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and customer service software.
- Ability to work in a fast-paced environment and handle multiple tasks.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and advancement.
Compensation: $20.00 - $25.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
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