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Service Advisor Automotive Service Center Midas Lake Forest

Service Advisor Automotive Service Center

Customer Service (Full Time) • Midas Lake Forest
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development
What we offer:
  • At Midas, we provide dealership- level expertise with the personal touch of a trusted local shop. We're committed to building a rewarding and supportive work environment where our team members can grow and succeed. As a Service Advisor, you'll enjoy these great benefits:
  • Competitive Pay with performance based commissions and bonuses.
  • Year End Bonus to recognize your hard work and contributions.
  • 5 Day Work Schedule Monday- Saturday 8:00am- 5:00pm with Sundays always off.
  • Paid Holidays and Vacation Time- 5 paid holidays and 5 vacation days each year.
  • Birthday Off Upon Request- because you deserve to celebrate!
  • Daily Overtime Opportunities for those looking to boost earnings.
  • Clean, Organized, and Professional Shop with modern tools and diagnostic equipment.
  • Adaptive Learning Training Program- short daily sessions with reward point opportunities.
  • ASE Certification Incentives- earn $1.50/ hour raise for each ASE certification achieved (including the C1 Service Consultant ASE), with testing costs covered by Midas
  • Employee Discounts and Opportunities to work on your own vehicle.
  • Be part of a high- performing, high traffic location with excellent Google rating.
  • Join a AAA Approved Repair Facility that delivers dealership quality service with a personal touch.

About the Role:
As a Service Advisor, you'll be the connection between our customers and our service team. Your role is to ensure every customer receives transparent communication, trusted recommendations and an outstanding service experience from start to finish.

Key Responsibilities:
  • Greet customers warmly and professionally, creating a welcoming first impressions
  • Listen carefully to customer concerns and document vehicle issues accurately.
  • Inspect vehicles and provide clear, accurate service recommendations.
  • Prepare detailed estimates and explain repairs in simple, customer- friendly terms.
  • Communicate effectively with technicians to coordinate accurate and timely service.
  • Keep customers informed of repair progress, costs, and completion timelines.
  • Review completed work with customers and ensure their satisfaction.
  • Maintain organized, accurate customer and vehicle records.
  • Help keep the service counter and waiting area neat and professional.
  • Uphold the Midas commitment to honesty, integrity, and exceptional customer care.
What we're Looking For:
  • Previous experience as a Service Advisor, Customer Service Representative, or similar role preferred.
  • Strong communication and interpersonal skills with a professional, positive attitude.
  • Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
  • Basic automotive knowledge preferred- we're happy to train the right candidate.
  • Familiarity with shop management or scheduling software is a plus.
  • Commitment to delivering dealership quality service with a personal touch.
  • Valid driver's license and clean driving record required.
Join Us Today:
If you're passionate about helping customers and providing dealership level service in a friendly, supportive environment, we'd love to hear from you!
Apply now to become a Service Advisor at Midas and help us redefine what is means to be a trusted dealership.
Compensation: $25.00 - $35.00 per hour




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